Hilti Business Model
We passionately create enthusiastic customers and build a better future
We are a global business, based in more than 120 countries worldwide. We offer a complete solution for the professional construction industry – supplying technology, software and services worldwide. Our mission is to grow as a global leader and create products that are innovative, different and stand out from the rest.
DIRECT CUSTOMER SERVICE
We believe strongly in close and trusted relationships with our customers. We run a direct sales model, with around 15,000 of our Hilti team members working directly with our customers, worldwide.
We work closely with our customers online, on the phone and onsite. We also run our own network of Hilti Stores where construction professionals can buy Hilti products directly from our own stores.
Our sales reps and field engineers go out onsite, helping to find solutions - whether it’s choosing the right kind of nail or designing a rebar system for a major metro system.
This all gets fed back to our design labs, so we know what’s needed to create even better and more daring projects.
WE DEVELOP AND MAKE OUR OWN PRODUCTS
At Hilti we know construction is dangerous and full of challenges. So we’re constantly working to find solutions to make working on site faster, easier and safer.
We run our own research and design labs, with specialist scientists and engineers in-house. We also work with top technical universities worldwide to share research and push our boundaries even further.
We make our own Hilti products and run our own factories in Europe, Mexico, the USA, India and China. We also work with external specialist suppliers, making sure that everything we make conforms to the same very high-quality standards, both in-house and externally.
OUR PEOPLE MAKE US DIFFERENT
We’re passionate about our work and many of us have worked at Hilti for 10, 15, 20 years. We are strongly guided by our four Hilti values – integrity, courage, teamwork and commitment – which are lived every day, by every team member, in every location where we work.
